Frequently Asked Questions
Question: Why do I have to check in 3 hours before my flight to Makkah?
Answer: Because of the strict security checks, especially flights to Makkah, a passenger could end up having his/her whole suitcase unpacked. This causes quite a delay and long queues before boarding flights. Most airlines also overbook their flights as there are always a number of “no-show” passengers who don’t arrive for their flight. Their seats then are made available to passengers who have been overbooked. Best you arrive well before the time in order to secure the availability of your seat.
Question: Why do I have to take out additional insurance if I pay my air ticket with my credit card?
Answer: The insurance cover included in your credit card payment is a basic cover, we have found that it is not sufficient enough.